FAQ

We answer some frequently asked questions about working with us.

Branding & Web Design Services
When can we get started on my project?

We're thrilled you'd like to work together! To get started, please submit an inquiry through our inquire page. We'll review your inquiry and reach out to you if we think it's a good fit and give you an estimate on when we think we'll be able to start working together. After our discovery call we'll send over a proposal with a detailed collaborative timeline.

What platform will you use for my website?

WordPress is our go-to platform of choice for websites due to its versatility and flexibility. For E-Commerce websites, we build on Shopify.

What do you need before we get started?

Depending on the project, we'll assign you some homework. This can include completing a brand questionnaire, creating a Pinterest inspiration board, granting us access to hosting or domain accounts, and/or gathering copy for your web pages.

How long will it take?

Project timeline estimates are listed on each service page. Depending on the service, this can be anywhere from 4 weeks to 3 months. Project timelines are also dependent on prompt client homework delivery and feedback.

Who will I be working with?

For the majority of design services offered at Loba Design Studio, you'll be working with me, Mel. I'll be your main point of contact and be the sole creative working on your project from day one. For other services such as marketing, you'll be working with me and our marketing strategist, Ben, who has over 10+ years experience in the online marketing industry. Ben and his team work wonders to help crush clients' marketing goals.

Is anything not included in your pricing?

Certain desktop & web font licenses, website hosting, domain purchase fees, and third-party plugins are not included in our pricing. Not all projects will wind up incurring these additional costs, and we'll always be up front and transparent about any additional license costs.

What is the investment for my project?

Each client and project is unique, so we custom quote every single project to accommodate each clients' individual needs. Most branding projects are typically in the four figure range and website design & development projects are in the five figure range.

Do you offer payment plans?

Yes! For Branding services we ask for a 50% non-refundable deposit at the time of booking. This secures your spot for the next available start date. The remaining 50% is due upon project completion.

For Website Design & Development services, we ask for a 33% non-refundable deposit at the time of booking. This secures your spot for the next available start date. The remaining payments are due at the end of the design phase, and at the end of the development phase.

When booking Branding services and a Website Design & Development service, we bundle this at a discounted rate. We ask for a 33% deposit at the time of booking. This secures your spot for the next available start date. The remaining payments are split evenly over the course of your project.

I just need a logo, is that possible?

We take a holistic approach to branding, which means we don't create one off logos. Our Branding service is a cohesive service that focuses on strategy to create your perfect brand identity.

What if I already a logo but need a website?

If you have a full brand identity complete with brand guidelines, we are happy to design and build your custom website. However, if you only have a logo, and maybe some loose branding, we will add a visual direction phase to your web design project. This will create a solid foundation for the design of your new website without going through the full Branding process, however the visual direction will only include color palettes and typography choices.

How will we communicate during the project?

Communication will be handled in a few different ways. We use Notion for project management and that's where you'll be assigned client homework and can see a high level overview of tasks related to your project. We use Dubsado to send contracts and approvals, Figma for prototype review, and Zoom for calls.

How much does hosting cost?

There are many different hosting providers out there with various costs. The great thing about Wordpress is that it's free out of the box, but you will need to purchase hosting for your site. For Wordpress Hosting we recommend Flywheel or WP Engine. If you're looking for a more eco-friendly option, we love GreenGeeks (it's what we host with!).