Frequently Asked Questions
Frequently Asked Questions
Do you offer payment plans?
Yes! For the Brand Identity service we ask for a 50% non-refundable deposit at the time of booking. This secures your spot for the next available start date. The remaining 50% is due upon project completion.
For Website Design & Development services, we ask for a 33% non-refundable deposit at the time of booking. This secures your spot for the next available start date. The remaining payments are due at the end of the design phase, and at the end of the development phase.
When booking both the Branding Identity service and a Website Design & Development service, we bundle this at a discounted rate. We ask for a 33% deposit at the time of booking. This secures your spot for the next available start date. The remaining payments are split evenly over the course of your project.
What is the investment for my project?
Estimated investment commitment can be found on each individual service page. However, each client and project is unique, so we custom quote every single project to accommodate each clients individual needs. Your project estimate will be very transparent about pricing and any additional billable hours that may be needed. Most single service projects fall into the $3-8k range while projects with multiple services fall between $8-12k.
What platforms do you use for website development?
WordPress is our go to platform of choice due to it's versatility and flexibility. For E-Commerce websites, we build on Shopify.
When can we start?
To get started, please submit an inquiry through our contact page. We'll review your inquiry and reach out to you if we think it's a good fit and give you an estimate on when we think we'll be able to start working together. If the timeline works for you, we'll send over an estimate. We can get started when the first deposit payment is made.
What do you need before we get started?
Depending on the project, we'll assign you some homework. This can include completing a brand questionnaire, creating a Pinterest inspiration board, granting me access to hosting or domain accounts, and/or gathering copy for your web pages.
How long will it take?
Project timeline estimates are listed on each service page. Depending on the service, this can be anywhere from 4 weeks to 3 months. Project timelines are also dependant on prompt client homework delivery and feedback.
Who will I be working with?
For the majority of the services offered at Loba Design Studio, you'll be working with me, Mel. I'll be your main point of contact and be the sole creative working on your project from day one. For other services such as digital marketing, you'll be working with me and my marketing consultant who has over 10+ years experience in the online marketing industry.
Is anything not included in your pricing?
Certain desktop & web font licenses, website hosting, domain purchase fees, and third-party plugins are not included in my pricing. Not all projects will wind up incurring these additional costs, and we'll always be up front and transparent about any additional license costs.
I just need a logo, is that possible?
We take a holistic approach to branding, which means we don't create one off logos. Our Brand Identity Design service is a cohesive service that focuses on strategy to create your perfect brand. However, we do offer a One Day Intensive service that works well for a Mini Branding package.
What if I already a logo but need a website?
If you have a full brand identity complete with brand guidelines, we are happy to design and build your custom website. However if you only have a logo, and maybe some loose branding, we will add a visual direction phase to your web design project. This will create a solid foundation for the design of your new website without going through the full Brand Identity process, however the visual direction will only include color palettes and typography choices.
How will we communicate during the project?
Communication will be handled in a few different ways. We use Notion for project management and that's where you'll be assigned client homework and can see a high level overview of tasks related to your project. We use Honeybook to send contracts and approvals, Figma for prototype review, and Zoom for calls.
How much does hosting cost?
There are many different hosting providers out there with various costs. The great thing about Wordpress is that it's free out of the box, but you will need to purchase hosting for your site. For Wordpress Hosting we recommend Flywheel or WP Engine. If you're looking for a more eco friendly option, we love Kualo (it's what we host with!).
Do you offer discounts?
Yes! When booking multiple services, we bundle them at a discounted price.
Once a year we also donate a Web Design project for one non profit organization because we believe in giving back to the communities doing great work. Interested in learning more? Please submit a request here.